First Direct will be in association with the college/sponsoring the 'License to Print Money' exhibition.
- First Direct is currently Britain's most recommended bank (customers of the bank are more likely to recommend than customers of any other major British bank).
- The First Direct Bank is open 24/7 - available online, via telephone, mobile and tablet.
- At Midnight on October 1st 1989 First Direct took their first ever call.
- They are the first UK bank to offer ab 'always open' service.
- First Direct offer all usual banking services, such as current accounts, saving accounts, mortgages, loans and insurance etc.
- ALL First Direct calls are taken by people, no machines, no robots.
- First Direct customers are able to use HSBC Banks due to them being a part of the HSBC group.
- Began proving PC banking service in 1997.
- Text message banking provided in 1999.
- Internet banking introduced in 2000.
- First Direct wins numerous awards, including Most trusted financial provider (2015), Most recommended provider (2015) and Best overall satisfaction (2015).
- First Direct is a division of HSBC Bank Plc.
- The Bank have over 1.25 Million customers.
- They provide superior customer services.
What is inside a normal bank? What can you do in there?
- Cash Machines.
- Express Banking - pay bills, transfer funds, open savings account, cancel and amend payments, set up standing orders/direct debits, check balances, print statements.
- Pay in cheques.
- Cash Deposit.
- Internet Machine.
- Telephone Banking.
- Facetime/Video call mortgage appointments.
- Counter service/cashier.
- Bank Manager.
- Cheque Books/Cash cheques.
- Vaults and Safes (safe keeping)
- 'Contents unknown' to the bank (safe keeping) Sealed in envelope.
- Other side of cash machine - 4 cassettes/boxes of money filled up.
- Cash deliveries - Securicore.
Whats the future of Banks?
- Digital Branches. No counter, just two members of staff showing how to use self service .
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